


Hint: If your ChromeBook/ChromeBox is already displaying the "Chrome OS is missing or damaged" screen, skip step 1. Readying a ChromeBook/ChromeBox For Recovery After the recovery process is completed, you’ll be guided through the initial setup again. However, the actual Google Accounts and any data synced to these accounts won't be affected by the recovery process. Owner privileges for your primary account will also be reset. Warning: All account information and data stored on your Chrome device, such as photos, downloaded files, and saved networks, will be deleted. If you have any problems with the tool on your computer, you will need to contact Google for assistance here. Note: The Recovery tool is created and managed by Google. There will be notes at the bottom of this article describing how to re-format your USB drive for common use again. The USB Drive will also need to be reformatted after you perform the recovery.
:max_bytes(150000):strip_icc()/CloudReadyMac1-fd0fa090264f44fea8a19014991fde27.jpg)
Make sure to backup any data you have on your flash drive as the recovery process will overwrite it. To Powerwash your Chromebook, click on your profile picture in the lower right-hand corner and navigate to Settings > Advanced > Reset > Powerwash.Important: You will need a 4GB or larger flash drive and access to a Windows, Linux, or Mac computer with administrative rights to perform the recovery. It's similar to the new Reset and Refresh functionality in Windows 10.

It'll delete locally stored user data and restore the Chromebook back to its factory state, but it won't reinstall the operating system. The Powerwash is akin to hitting a factory reset button. Try a Powerwashīefore taking the drastic step of reinstalling the entire operating system, why not first see if the Powerwash feature can remedy the problem? In any of these cases, you might need to completely reinstall the operating system. Perhaps you tried installing Linux and something went awry, maybe you went poking around in the Developer Mode and made an irreversible change, or perhaps you got unlucky and downloaded a Canary Build that crashed the system. More often than not, the cause can be traced back to the user. That said, things do still occasionally go wrong.
